Ghana’s NPA Urges Motorists to Demand Receipts, Verify Fuel Purchases

The National Petroleum Authority (NPA) in Ghana has urged fuel consumers to verify every purchase, demand receipts and check dispenser details at filling stations to reduce disputes and improve safety.

Director of Consumer Services Eunice Budu-Nyarko gave the advice during a consumer education and petroleum safety campaign held across communities, markets, transport terminals and tertiary institutions in the Volta and Ashanti regions.

She said motorists should confirm the type of fuel being dispensed, observe nozzle colour codes and insist on seeing the dispenser screen before completing transactions. She also said receipts should always be requested, as they can help support investigations when complaints arise.

“The NPA is dedicated to ensuring that consumers receive high-quality fuel,” she said, adding that public feedback remains important to the authority’s quality assurance and complaint resolution efforts.

Budu-Nyarko explained that the red nozzle stands for Super or petrol, black for diesel and green for differentiated or high-octane fuel products.

The campaign also warned against fuel siphoning at accident scenes involving bulk road vehicles, saying members of the public should stay away from spilled petroleum products because of the risk of explosions and fire.

In the Volta Region, the team engaged traders and drivers at the Ho Market and Lorry Park before visiting women’s groups in Hohoe to discuss LPG safety and fuel handling. The exercise was later taken to Ho Technical University and the Ho Nursing Training College.

In the Ashanti Region, sensitisation sessions were held at Bantama Market, Fomena Nursing Training College, Kumasi Technical University and Tepa Nursing and Midwifery Training College’s Anyinasuo campus.

Participants were briefed on LPG safety, fuel quality checks, complaint procedures and consumer rights in Ghana’s downstream petroleum sector. The campaign also promoted the NPA Call Centre and other complaint channels for reporting suspected irregularities.

The authority assured that it would continue public education and stakeholder engagement to strengthen consumer confidence, improve safety and ensure value for money across the country’s fuel market.